Shipping policy

Shipping is free on every order, to every country we serve. There is no minimum and no threshold to hit.

Processing

Orders are picked and packed on business days. You will get a confirmation email straight away, and a separate email with tracking once the parcel is scanned for the first time.

Delivery estimate

The estimate for your address is shown at checkout, before you pay, and is calculated from where the parcel ships and where it is going. We do not publish a single number here because it is not a single number: it depends on your country and on the carrier.

Tracking

The tracking link is emailed to you. It is normal for a carrier to show nothing for the first few days after dispatch — that gap does not mean the parcel is lost.

Where it ships from

We ship direct from our manufacturing partner rather than holding stock in a local warehouse. It is why shipping is free with no minimum, and it is why the return window is 60 days from arrival rather than 30 from purchase.

Customs and duties

Import duties or taxes, where a country charges them, are set by that country and are not included in the price you pay us. If they apply, they are the recipient's responsibility. Most orders at these values do not attract them, but we cannot promise that for every destination.

If tracking stops moving

Email us. We will chase it with the carrier or send a replacement. You do not have to wait out a particular number of days before asking.

Wrong address

Check the address at checkout. If you spot a mistake, tell us immediately — before the parcel ships we can usually fix it, after it ships we often cannot.