Refund policy

You have 60 days from the day your order arrives to change your mind. Not 60 days from when you ordered — from when it lands on your desk.

How to start a return

Email us with your order number and tell us you want to return it. You do not need to explain why, and you do not need the original box. We will reply with the return address and instructions.

Who pays the return shipping

If the item arrived damaged, defective, or is not what you ordered, we cover the return shipping and we do not ask you to send it back before we replace it. Send a photo and we will sort it.

If you simply decided against it, the return shipping is yours. We do not charge a restocking fee on top of that.

Condition

Send it back in a condition that lets the next person use it. Normal marks from mounting and testing on your desk are expected and are not a problem — that is what the 60 days are for. Deliberate damage is.

Your refund

Once the return arrives and we have looked at it, we refund the full amount you paid for the product to your original payment method. Refunds usually appear within 5 to 10 business days after approval, depending on your bank or card issuer.

Exchanges

If you ordered the wrong size or colour, tell us and we will swap it. For a straight exchange we cover the outbound shipping on the replacement.

What is not covered

Packages confirmed delivered by the carrier to the address you gave us, and then reported missing. Contact the carrier first; we will help you chase it.
An incorrect delivery address entered at checkout. Tell us fast and we will try to intercept, but once a parcel has left we cannot always redirect it.
Gift cards.

European Union

If your order is delivered in the EU, you have a statutory 14-day right to cancel without giving a reason, which runs alongside — not instead of — the 60 days above. Whichever gives you more, applies.